Policies
Privacy Policy
This policy applies to consumer, sole trader, and partnership customers.
Scope
The policy covers products and services provided (Technical Support, Broadband, Phones) and websites. It applies to customers and non-customers who interact with the company through service use, promotions, surveys, helpdesk calls, or service inquiries.
Not included: employee/shareholder information, third-party advertisers, linked external organisations. See the cookie policy for website cookie usage.
Company identity
Millennium operates under these trading names:
- Millennium Ltd
- Millennium Telecom Ltd
The policy is reviewed regularly with updates posted when changes occur.
Accessing and updating information
Customers may request corrections or removal of inaccurate personal data at no charge through Customer Services. Under the Data Protection Act, individuals can request copies of held information by writing to: DPO, Millennium Limited, 17 Midland Court, Oakham, Rutland, LE15 6RA. A processing fee may apply. Identification will be required.
Customers can opt out of direct marketing communications; processing may take up to 120 hours. Service and billing information will continue.
Personal information collection and use
Data collection depends on products and services used. Information is used to:
- Provide contracted services
- Pursue legitimate business interests
- Identify relevant products/services
- Share administratively within the group
- Support marketing (with consent)
- Develop business understanding
- Train staff
- Meet legal/regulatory obligations and law enforcement requests
Information sharing
Personal data is shared with group companies operating under identical protection standards. External service providers handle data under company control with strict protections. Information is retained only in the UK and EU/EEA.
Protection and retention
Security measures include identity verification and encryption. Retention periods:
- Bill summaries: 6 years from bill date
- Contact details: duration of customer relationship plus 6 years
- Dispute details: 6 years after closure
- Longer retention occurs when legally required; otherwise data is deleted
Contact and complaints
Questions about data usage should be directed to the DPO at the company address. Complaints can be escalated to the Information Commissioner at ico.org.uk.
Cookie policy
Cookies collect data to understand usage, improve experience, optimise advertising, and enable targeted ads. Browsers allow cookie blocking, though some website features may become unavailable. More information: allaboutcookies.org and youronlinechoices.com/uk.