AI
Custom AI assistants that know your business
Chatbots and assistants trained on your own documents and processes — to answer customer questions or help staff find information fast.
Free 30-minute consultation
What they can do
Helpful, on-brand assistants grounded in your own knowledge.
Unlike a general chatbot, a custom assistant answers from your own information — so it gives your answers, in your tone of voice, rather than whatever it found on the internet.
Book a free consultation- Trained on your documents & processes
- Answer customer questions 24/7
- Help staff find information fast
- On your website, in Teams or internal tools
- Hand over to a person when needed
- Kept accurate and up to date
Assistants we can build
A few common examples.
Example
Website assistant
Answers customers' questions about your products, services, opening hours and delivery — day or night — and takes their details when they need a person.
Example
Staff handbook assistant
Answers questions on holiday, expenses and how-to procedures from your own policies, so managers aren't asked the same thing ten times a week.
Example
Technical assistant
Helps engineers or support staff find the right answer in manuals, product guides and past job notes while they're with a customer.
How it works
A first version is often ready to test within a few weeks.
Step 1
Free consultation
Free
A 30-minute call about who will use the assistant and the questions it needs to answer.
Step 2
Gather the knowledge
Typically ½ day · £500 + VAT
We collect the documents, FAQs and policies it will answer from, and help tidy up anything out of date.
Step 3
Build and test
Typically 2–5 days · fixed price or £900/day, agreed up front
We build it and test it against real questions, adjusting until the answers are accurate and sound like you.
Step 4
Launch and keep it current
Go-live and early-life support included
We put it live, review how it's being used, and keep its knowledge up to date as your business changes.
Questions
AI assistant questions
Can't see your question? Book a free consultation or call us on 01572 770077.
Further reading:
Discover Copilot, your new AI assistant from Microsoft
Team Copilot: enhance your team's collaboration
What happens when it doesn't know the answer?
We set it up to say so and pass the question to a person, rather than guess.
Where can the assistant live?
On your website, in Microsoft Teams, or in your own internal tools — wherever your customers or staff already are.
Is our information safe?
We use business-grade AI services that don't use your data to train their models, and we control exactly which documents the assistant can see. See AI governance & security.
How do we keep it up to date?
Update the documents and the assistant updates with them. We can manage that for you, or show your team how.
Isn't this the same as Copilot?
Not quite. Copilot helps each person with their own files and email. A custom assistant is built for one job, answers from an agreed set of information, and can face your customers.
How much does it cost?
Every project starts with a free 30-minute consultation. After that our rate is £900 a day or £500 a half day, plus VAT. We agree the first piece of work up front, as a fixed price or a set number of days, and often quote a fixed price for the whole job. If something material changes, we'll raise it straight away and agree any extra cost before doing the work.
Get started
Could an assistant lighten the load?
Book a free 30-minute Teams call and we'll talk through the questions an assistant could answer for your customers or staff. No pressure, no obligation.