When AI creates more work instead of less

AI tools are meant to take work off your team’s plate. In some businesses the opposite is happening: people spend hours copying information from one app to another, rewriting prompts and checking what the AI has produced, just so the tools can do their job. This short video looks at the problem, which now has a name of its own: human middleware.

It happens when your systems don’t talk to each other, so your people become the link between them. It can feel productive while it’s going on, but it adds a hidden layer of admin and pulls staff away from customers, decisions and the work that really matters.

If your systems feel disconnected, it’s worth a technology review. We can help you connect the tools you already use and automate the repetitive steps in between, so AI saves your team time instead of costing it.