Article
The 7 KPIs for ROI from IT
1 Mar 2022 · 1 min read
How to ensure your business’s spend on IT is an investment, and never an expense
In the years we’ve been looking after businesses round here, we’ve noticed there are two different ways that owners and managers buy IT and technology.
- Budgeted IT spend vs actual spend
- Percentage of infrastructure projects delivered on time, to budget and spec
- Average time to solve a problem
- Uptime vs planned/unexpected downtime
- Recovery Point Objective and Recovery Time Objective
- Mean Time Between Failures
- Mean Time To Recovery
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