IT support contracts
Relax and enjoy peace of mind knowing you are covered, managed and protected.
Our managed Services
Ideal for those looking for an all inclusive support package at a fixed monthly cost including remote support, onsite visits and installation/consultancy. Those where smooth running IT systems are critical to the day to day operations of the business. Also those customers who require priority support and a very quick response time with a pre-agreed SLA.
What’s included
- A guaranteed response of between 2 and 8 working hours to any fault.
- A fix time of no more than 8 hours for any work stoppage situations.
- Monitoring of Servers, PC’s (Windows or Mac).
- Monitoring of Endpoint Security Tools
- Unlimited onsite support for fixing any IT problems.
- Quarterly IT health checks.
- Monthly IT health report.
- Unlimited use of our dedicated UK based help desk.
- Discounted labour rate for installations or consultancy.
Pricing
Managed IT Support Plans & Pricing
Platinum
£48.00/month
- Remote monitoring for all PCs
- Remote monitoring for all servers
- Cases managed via private ticketing portal
- Phased close down of leavers
- Setup of new users
- Unlimited tickets
- 24/7 Support available
- New hardware installed
- New project consultancy
- Security software included and managed
Platinum Plus
£72.00/month
- Remote monitoring for all PCs
- Remote monitoring for all servers
- Cases managed via private ticketing portal
- Phased close down of leavers
- Setup of new users
- New hardware installed
- New project consultancy
- Security software included and managed
- 24/7 Support
- Unlimited tickets