Our managed Services
Ideal for those looking for an all inclusive support package at a fixed monthly cost including remote support, onsite visits and installation/consultancy. Those where smooth running IT systems are critical to the day to day operations of the business. Also those customers who require priority support and a very quick response time with a pre-agreed SLA.
- A guaranteed response of between 2 and 8 working hours to any fault.
- A fix time of no more than 8 hours for any work stoppage situations.
- Monitoring of Servers, PC’s (Windows or Mac).
- Monitoring of Endpoint Security Tools
- Unlimited onsite support for fixing any IT problems.
- Quarterly IT health checks.
- Monthly IT health report.
- Unlimited use of our dedicated UK based help desk.
- Discounted labour rate for installations or consultancy.