Remote support contract
Ideal for

• Customers that are looking for cost-effective, fast turnaround IT support can consider our unlimited remote support service.  In today’s highly connected world, most of the common configuration and troubleshoot tasks can be achieved remotely.
• Those who want unlimited remote support during office hours (9:00 – 5:30) and very quick response time with pre-agreed SLA.
• Those who want a fixed monthly cost for IT support.

Contacting our Service Desk couldn’t be easier – either call or email as often as you need to.

Price - £7.50 + vat per month per PC or laptop

On-site Support contract
Ideal for

• Those where smooth running IT systems are critical to the day to day operations of the business.
• Those customers who requrie priority support and a very quick response time with pre-agreed SLA.
• Customers who need additional extras including remote monitoring and/ or remote management of various critical IT roles.  This enables us to scan for failures or irregularities of critical IT services automatically.  With this extra level of service we can identify issues and fix support issues before you are aware of a problem.
• Those who want a fixed monthly cost for IT support including onsite visits.
• Customers who require support out of hours, as a contract customer you will be entitled to preferential onsite, out of hours, and project rates so we can always be there when you need us.

Price - £12.50 + vat per month per PC or laptop